FAQ

FAQ

Here are some frequently asked questions

  • We offer 24/7 support
  • Please understand that there may be delays on weekends or holidays
  • Feel free to contact us at: CaiziaHQ@gmail.com
  • Or use our contact form as an alternative: Page
  • As a company based in Germany, we also deliver our products to the USA
  • Orders are typically processed within 1-5 business days
  • Delivery time is usually 7-12 business days
  • After shipment, you'll receive a confirmation email with a tracking number
  • You can track your order status here
  • If you haven't received a tracking number, please contact us at: CaiziaHQ@gmail.com
  • Due to our diverse customer base, shipping times may vary
  • However, we regularly update you on the progress of your delivery
  • Your data security is our top priority
  • The entire ordering process is protected by SSL encryption (Secure Socket Layer)
  • This advanced security technology ensures encrypted transmission of all personal information, including payment details
  • You can rest assured that your data is safe and protected throughout the entire ordering process
  • Our website uses cookies, which you can reject at any time
  • Your personal data is used solely for order processing
  • Detailed policies can be found here
  • We apologize for any inconvenience
  • Please submit the delivery number, photos of the damages, and a description of the damage as soon as possible
  • We'll take care of it and provide a replacement or refund if deemed appropriate
  • Please do not return the product to us for major damages
  • We apologize for any mistakes
  • Simply send us an email explaining the situation
  • We typically respond within 24 hours and arrange for a reshipment
  • Cancellation is possible at any time, even after payment confirmation
  • To cancel an order, please email us with your order number and cancellation request
  • We'll endeavor to process your request as soon as possible
  • Please note that the cancellation process may depend on various factors
  • Shipments already in advanced processing may not be cancelable
  • Typically, refunds should arrive within approximately 14 business days
  • If not, please first contact your bank or update your banking details
  • Then feel free to reach out to us
  • We accept nearly all major payment methods (PayPal, Maestro, Visa, etc.)
  • Direct transfers, checks, or cash sent in packages are not accepted
  • As our shop is located in Germany, exchange rates and taxes may apply
  • The final price of the order will be displayed at checkout
  • Unexpected tax or price fluctuations on your end are not covered by us